Stuart Aitken
Detailed Curriculum Vitae and support information

Driver, Dumfries and Galloway

September 2017 – to date

Employed as a relief driver on a zero hours contract basis to deliver a variety of Council transportation services, as detailed below, this role served a purpose as a vehicle to return to employment after an extended period away from conventional employment. I now seek a return to a more challenging role in a project environment  where I will be able to apply my skills, capabilities and experience;

  • Act as escort supporting up to 11 adults with learning disabilities and medical conditions being transported daily between their home locations and a local Activity & Resource Centre (ARC)

  • Drive 16 seat service buses on a variety of set routes including transportation between rural collection points and local Primary and Secondary schools

  • Drive various Council vans collecting and delivering confidential mail, parcels and cash between Council offices, schools and libraries across the region



July 2014 – August 2017

Following redundancy from BT, I chose to take an extended career break during which I;

  • Supported and cared for my wife following illness and corrective surgery whilst providing day-to-day care for four Looked After Children (LAC) placed in our care by the local authority

  • Developed investment skills and assumed direct control of pension and ISA portfolios

  • Developed basic web site development skills (HTML5, CSS, PHP, CMS etc)

  • Provided ad-hoc IT support for local individuals and small businesses including data recovery, system re-builds, virus removal, networking and software installation and configuration

  • Re-certified as a Prince2 Practitioner (December 2016)


Senior Project Manager, BT plc                                                  

May 2004 – June 2014

Exclusively assigned to external customer facing roles in the BT Global Services, Openreach and BT Innovate and Design lines of business. I was accountable for leading end-to-end delivery of complex IT and communications projects from initiation to closure for a diverse range of stakeholders frequently leading multiple simultaneous projects delivering to different customers.


BT Assignments and Achievements


Senior Project Manager (BT Global Services)                                          

October 2013 – June 2014

Responsible for managing multiple suppliers delivering complex requirements to the City of Edinburgh Council (CEC) whilst leading, supporting and mentoring a team of junior project managers. I accepted a redundancy package after BT decided exit the partnership with CEC in early 2014;

  • Produced and implemented a recovery plan to resolve a delayed and highly problematic delivery by focusing on improving communication between solution suppliers and the customer

  • Successfully led a complex data centre integration project comprising 8 component solutions from different suppliers enabling the councils’ public facing ICT & Digital Transformation platform

  • Employed “Agile” techniques to deliver a scalable, robust Microsoft Lync collaboration platform to multiple sites, including rollout to over 5000 fixed and mobile users, completed in 6 weeks

  • Successfully delivered a scalable, robust Mobile Device Management (MDM) platform based on the Airwatch product and completed enrolment and configuration of over 1300 mobile devices


Ethernet Customer Collaboration Manager (Openreach)            

July 2011 – September 2013

Responsible for leading a portfolio of collaborative development projects, my principle responsibility was to engage external communications industry stakeholders to capture, develop, agree and prioritise requirements to develop the Ethernet Access Direct (EAD) and Ethernet Backhaul Direct (EBD) products whilst developing the Openreach Equivalence Management Platform (EMP);

  • Developed, agreed, implemented and maintained communication strategies tailored to each of the three collaborative development projects

  • Led the ‘Ethernet Services IT Solutions Development Forum’ and ‘Ethernet Technical Communication Forum’ engaging Openreach, customer and OFCOM stakeholders

  • Accountable for planning and leading Agile collaborative development of EMP solutions to enhance business benefit including EAD trials, commercial launch and industry adoption

  • Pioneered hands-on development "War Games" – the “best form of collaboration Openreach has ever done” [Mark Dalziel, Office of the Telecommunications Adjudicator (Ofcom) ]


Senior Project Manager (Openreach)                                

October 2009 – June 2011

I was responsible for leading engagement and collaboration with external communications industry stakeholders during the development stages of superfast broadband products;

  • Led collaborative proof of concept (PoC) trials of fibre based superfast broadband products (FTTC & FTTP) to enable finalisation of the product designs

  • Planned and managed Customer Establishment to enable customers to participate in the launch of UKs superfast broadband rollout

  • Supported early development of Multicast functionality over superfast broadband for TV services


Senior Project Manager (BT Global Services)

May 2004 – September 2009

I was responsible, initially as a contractor becoming permanent in October 2014, for the delivery of complex programmes and projects to various private sector customers;

  • Programme managed a 3 year transformation programme to a FTSE-100 house builder including WAN, Data Centre provision & migration to managed servers and end-user PC rollout

  • Managed an end-user infrastructure and PC deployment & upgrade project for a well known UK car and van rental firm

  • Managed design, development, testing and deployment of a secure communications solution for ATM machines temporarily deployed at festivals, concerts and other short duration events


Student, The Open University Business School

May 2003 - April 2004

With the objective of furthering my career, I undertook full-time self directed study completing the 1 year Open University Professional Certificate in Management in 6 months. I then completed two thirds of the Professional Diploma in Management and attained Prince2 Practitioner certification before returning to full time employment. I subsequently completed these studies in 2005 basing my final paper on the successful real-world application of my learning in the workplace.


Technical Services Manager, Asprey and Garrard Group

September 2002 - April 2003

I was responsible for developing and implementing an in-house global voice and data ICT strategy, support policies and procedures. As line manager of the in-house 1st, 2nd and 3rd line IT support teams, I implemented a number of changes to improve team performance and achievement whilst assuming in-house ownership of previously out-sourced services.


Technology Services Manager, Grey Archer

May 2001 - July 2002

I was employed at this start-up B2B technology company to design, deliver and manage new infrastructure, front and back-office systems and ICT support teams to demanding timescales and within tightly constrained budgets.


Career Break

May 2000 - April 2001

Travelled extensively through the Far East, Australia and southern Africa.


Senior Network Engineer (Contract), Norwich Union Investment Management

April 1999 - May 2000

I was responsible for leading delivery of a pan-European infrastructure upgrade from Novell Netware 3.1x/Windows 3.1 to Microsoft Windows NT4 server/Windows 95. This included upgrading and standardising back and front office systems whilst integrating nine Pillsbury European sites into a centralised managed service. Additionally, I managed a UK based European IT Helpdesk and covered for the interim MIS Manager managing third party suppliers, purchasing and contracts.


PC/LAN Manager (Contract), Pillsbury Europe

March 1998 - January 1999

Technical lead responsible for migration from non-standardised Windows 3.1 and Novell environments to standardised Windows 95 desktop and NT server environment across 9 offices and plants located in the UK, France, Spain and Germany. Directly led a team of PC/LAN technicians and established second line PC/LAN support at the European headquarters.


Technical Services Manager (Contract), British Interactive Broadcasting

July 1997 - January 1998

I was responsible for designing and implementing the IT and communication infrastructure on formation of BiB (a joint venture by BT plc, Sky TV, HSBC and Panasonic) and for recruiting and managing the 1st, 2nd and 3rd line IT support team. I also managing third party supplier relationships and developed infrastructure to support the development of interactive television services.


Network Infrastructure Engineer (Contract), Marks and Spencer

August 1996 - June 1997

As a certified Novell Netware 3.1x and Microsoft Windows NT-3 and NT-4 server engineer, I provided 3rd line server support and lead the rationalisation of the Novell Netware 3.1x and Microsoft Windows NT-3 and NT-4 server environments at Head Office. I was also entrusted with providing PC support to the CEO’s and Chairman’s Offices.


Network Engineer – Global Infrastructure (Contract), SGS Van Bree

December 1995 - July 1996

Based in Antwerp, Belgium, I was responsible for development, support and troubleshooting of SGS’s global Novell Netware server infrastructure and bespoke Computer Associates Clipper 5.x database applications. Frequently travelling at short notice on a global basis to resolve both application and network issues, I also supported and trained local support staff where necessary and implemented remote management solutions where technically possible to reduce problem resolution time and cost.


Senior Programmer / Network Manager, Beyen UK

November 1993 - December 1995

As senior programmer, I was responsible for the design, development and support of bespoke CA-Clipper database applications for this market research company. I also assumed responsibility for the Novell 3.11 file server and MS-Windows / DOS workstation infrastructure gaining the Novell CNA and CNE certifications.


Prior to November 1993, I worked predominently as a contractor in mainframe computer enviroments (ICL 1900, 2900, 3900 and ME29) as an operator or shift leader. My career commenced as a trainee at Standard Chartered Bank in Harare, Zimbabwe in 1984 but flourished on moving to the UK in 1986. I quickly became interested in the fledgling PC industry identifying this as the likely direction the industry would take in future and taught myself to a high level before switching career direction towards computer programming and network engineering.

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